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Communication Process and Timelines

How To Contact Us

Monday through Friday, 8:00 am to 4:30 pm Pacific Time, except holidays.

We accept calls from Video Relay Service providers and provide interpreters at no cost.

How We Track Your Communication

SequoiaSD tracks response times through its phone and email systems.

How Fast We Respond

SequoiaSD tracks response times through its phone and email systems.

Type of communication Response time
Urgent: a health or safety concern, or a problem with pay Same business day
All other calls and emails Within 2 business days
Mail and other written correspondence Acknowledged within 3 business days

Contacts received after business hours are handled the next business day.

Emergencies

In an emergency, call 911 first.

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